We get calls all the time from people who say “I’ve had this problem for a week, but my regular geek isn’t getting back to me.” When people say that, it always makes me wonder. How can you expect your customers to treat you with respect when you have a sub-standard level of professionalism? We provide a professional service and treat our customers how we want to be treated.
The geek that lets you shoulder surf: Chris likes for our customers to know more after their service than they did before. Ask questions! Chris will answer them, but more than that…
The geek that treats you like an intelligent human: We’ve all seen that show where the geek comes to fix your computer and makes fun of you because you don’t know the difference between a RAM and a gig. Chris knows that you’re an intelligent person who has skills in areas other than fixing computers. He treats you with respect and kindness.
The geek that’s not on commission: When you bring your computer to a “big box store” for repair, everyone you talk to is probably earning a commission. It’s in their best interests to tell you that your computer can’t be repaired, or that you’d be better off with this new computer on the shelf over there.
The geek that comes to your home: Have you had a problem with your computer and you pack it up and bring it in to the store, but the problem magically disappears? Then comes back when you get it back home? Even laptops, which are supposed to “work everywhere”, will have issues only in one place. When we come to your home, all the problems that were there yesterday, won’t mysteriously disappear just because we walk through the door!
The geek with 30+ years of experience: Yup, you read that number correctly. It makes me laugh when I see an IT company with two geeks that proclaim “OVER 15 YEARS OF EXPERIENCE!!” (Each geek has worked with computers for 7 or 8 years.) Chris has been working with computers since high school. He has kept up-to-date with changes over the years. Today, he’s just as comfortable with a MacPro or a Surface as he is with the old PDP-11.
The geek that’s been around for over 15 years: We intend to be around for a lot more. That means consistent service for you from someone who knows you and knows how you work. There’s a trust there that’s built over the years. We watch your kids grow up. There’s an honor about being let into our customer’s lives. We grieve with you when your house gets flooded or is in the middle of a wildfire. We celebrate with you when you get a new puppy, or your kids graduate from high school.
And, we know computers, and we’ll call you back.
Chris Eddy of Geek For Hire, Inc. has been providing computer service to families and small businesses with Mac’s and PC’s for the past fourteen years. He is highly rated by both the BBB (Better Business Bureau) and by Angie’s List. Geek For Hire, Inc. provides onsite service to the Denver/ Boulder/ Front Range area. They can provide remote service throughout North America.
